For the past year we have being experimenting with several tools and
services to provide the best support channels available. The public
phone line has shown to be an interesting case, as lots of people do
ask for one, but we found that it is almost never used. Especially
after we adopted chat, email and a third-party support portal.
That is why we will be discontinuing the public available telephone
number, once it was mainly used for spam and sales consultants trying
to connect with us, adding little value to our customers.
However, our customers will still be able to use the phone whenever
they wish to do so; they will receive the numbers privately, while
also being able to request for calls.
No changes on: